Privacy Policy (Datenschutzerklärung)

Data controller

Momchil Rusev, Forsthausgasse 16-20, 1200 Vienna, Austria. Contact for data requests: privacy@foilmarket.eu

Data we collect

• Account data: Email address, username, country (required to create an account)
• Listing data: Card details, prices, descriptions you submit
• Transaction data: Purchase/sale records, handled by Stripe (they are the data processor for payment info — we never see card numbers)
• Technical data: IP address, browser type (in server logs, auto-deleted after 30 days)
• Communications: Messages between buyers and sellers via our platform

Legal basis (GDPR Art. 6)

• Contract performance (Art. 6.1.b): account, listings, transactions
• Legitimate interest (Art. 6.1.f): security, fraud prevention, server logs
• Consent (Art. 6.1.a): analytics cookies, if you accept them

Your rights

Under GDPR you have the right to: access your data, correct inaccurate data, delete your account and data, export your data (portability), restrict processing, and object to processing. Email privacy@foilmarket.eu to exercise these rights. We respond within 30 days.

Data retention

Account data: retained while your account is active + 30 days after deletion. Transaction records: 7 years (Austrian commercial law requirement, UGB §212). Messages: 2 years.

Third parties

• Supabase (EU servers): Database and authentication. GDPR DPA in place.
• Stripe: Payment processing. Their privacy policy applies to payment data.
• Hostinger: Web hosting. EU servers used.

Cookies

See our Cookie Policy.

Terms of Service

1. Platform description

FoilMarket.eu is a peer-to-peer marketplace for Pokémon TCG cards. We connect buyers and sellers; we are not a party to individual transactions between users.

2. Account requirements

You must be 18 or older (or 16 with parental consent under Austrian law). One account per person. You are responsible for your account security.

3. Seller obligations

• Cards must be accurately described and graded honestly
• Condition must match: NM = no visible wear, LP = minor edge wear only, PL = clear play wear
• Ship within 3 business days of payment confirmation
• Prohibited: counterfeits, proxy cards, damaged cards listed as NM, items not matching photos

4. Fees

Listing is free. FoilMarket charges 5% of the final sale price (3% for Pro sellers). Stripe payment processing fees (~1.5% + €0.25) are additional and charged by Stripe directly. Fees are deducted before payout.

5. EU consumer rights (Widerrufsrecht)

Private sellers (non-commercial) are not required to accept returns under EU consumer law. Commercial sellers must comply with the 14-day right of withdrawal. Clearly indicate in your listing whether you are a commercial or private seller.

6. Dispute resolution

Contact us at disputes@foilmarket.eu for help. We mediate but cannot compel outcomes in peer-to-peer disputes. Escalation to EU ODR platform is available.

7. Prohibited items

Counterfeit cards, proxy cards, cards graded higher than their actual condition, and any item not related to the Pokémon TCG are prohibited. Violations result in immediate account suspension.

8. Governing law

These terms are governed by Austrian law. Disputes are subject to the jurisdiction of Austrian courts in Vienna, except where mandatory EU consumer law provides otherwise.

Cookie Policy

Essential cookies (no consent required)

• sb-auth-token: Keeps you logged in. Session cookie, expires when you close your browser or after 7 days.
• fm-cookie: Remembers your cookie preference. Expires after 1 year.
• fm-vault / fm-listings: Stores your local collection data in localStorage (not a cookie, but similar). Never sent to servers.

Optional analytics cookies (requires consent)

If you accept cookies, we may use privacy-focused analytics (e.g. Plausible Analytics — no personal data, no cross-site tracking, no fingerprinting, EU-hosted) to understand page traffic. You can withdraw consent at any time below.

We do NOT use

• Advertising/tracking cookies
• Third-party social media pixels
• Any cookies from Google, Meta, or similar

Card Condition Grading Guide

NM — Near Mint

Card looks brand new or almost new. No visible wear, no scratches on the surface, no whitening on edges or corners. Minor factory imperfections are acceptable. This is the expected condition for cards pulled straight from packs.

LP — Lightly Played

Minor edge wear or very slight whitening on corners. May have one or two very light surface scratches only visible at an angle. Card looks great in a sleeve. Most collectors consider LP cards acceptable for binders.

PL — Played

Noticeable wear on edges and corners. Surface scratches visible without close inspection. May have minor creasing or slight bending. Card has been played without sleeves or handled frequently.

HP — Heavy Played

Significant wear across the card. Visible creases, heavy whitening on edges, noticeable surface damage. Card is still complete and identifiable but shows extensive play use.

DMG — Damaged

Card has major damage: tears, water damage, heavy creasing, missing pieces, or writing on the surface. Only suitable for casual collectors or as placeholder cards.

Buyer Protection

How it works

• Secure payments: All payments are processed via Stripe. Your card details are never stored on our servers.
• Item not received: If your item doesn't arrive within 14 days (EU) or 21 days (international), open a dispute and we'll investigate with the seller.
• Item not as described: If the card condition doesn't match the listing (e.g., listed as NM but arrives PL), you can open a dispute within 48 hours of delivery.
• Counterfeit protection: If you receive a counterfeit card, you are entitled to a full refund. The seller's account will be suspended.

What's not covered

• Buyer's remorse (changed your mind)
• Price changes after purchase
• Minor condition disagreements within one grade (e.g., "I think it's NM not LP")

For all buyer protection claims, email disputes@foilmarket.eu with your order details and photos.

Dispute Resolution

Step 1: Contact the seller

Use the Messages feature to contact the seller directly. Most issues can be resolved with a quick conversation.

Step 2: Open a dispute

If you can't resolve it directly, email disputes@foilmarket.eu with: your username, the listing ID, a description of the issue, and photos if applicable.

Step 3: Mediation

Our team will review the case within 48 hours and propose a resolution. We may ask both parties for additional information.

Step 4: Resolution

Possible outcomes include: full refund, partial refund, return & refund, or case dismissed. Both parties will be notified of the decision.

EU ODR Platform

As an EU-based platform, you can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Pro Seller Program

Benefits

• Reduced fees: 3% commission instead of the standard 5%
• Pro badge: Verified Pro Seller badge on all your listings
• Priority support: Faster response times from our support team
• Featured listings: Your cards appear higher in search results
• Bulk listing tools: Upload multiple cards at once via CSV

Requirements

• Minimum 50 completed sales
• Rating of 4.7 or higher
• Account in good standing (no unresolved disputes)
• Verified identity and EU bank account

How to apply

Pro Seller applications will open when Stripe payments are fully integrated. Email contact@foilmarket.eu to express interest.

Contact Us

General inquiries

Email: contact@foilmarket.eu

Privacy & data requests

Email: privacy@foilmarket.eu

Disputes & buyer protection

Email: disputes@foilmarket.eu

Business & partnerships

Email: contact@foilmarket.eu

Location

FoilMarket.eu
Momchil Rusev
Forsthausgasse 16-20
1200 Vienna, Austria